Category Archives: Posts by Staff

Expertise and perspective from the staff at Process Peak

If You Can’t Stand the Heat…

Follow Even Process Peak needs a break from headquarters! Last month, the team defied the desert heat and trooped out to Palm Springs for the weekend for some team-building shenanigans.  We overcame dehydration from the night before the blazing sun along the way to finding a little oasis to sate …
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Process Peak Takes the Plunge!

Follow Tim Johnson, Jon Carlston and Jamie Martin took the #icebucketchallenge yesterday out in front of the Process Peak Office! Check out their reactions when dumping ice water over their heads to support a good cause! We aren’t used to the “cold” in our Southern California office!

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The road ahead: franchise development in 2014

From the entire team at Process Peak, Happy New Year!

It is a privilege for us to be part of your network, learning from you as we go, and sharing our expertise in kind. Like you, we work hard every day. It gives meaning to our lives and we approach it with enthusiasm, and joy at the successes we create together.
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Is your franchise website taking all the credit?

Follow How and where do your candidates initiate the discovery process about your franchise opportunity? Our data shows that for any given brand, candidates inquire at the company website 50% or more of the time. Knowing that there are significant dollars being spent to drive traffic to the franchise site, …
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Customer service as marketing: four key traits for your team

Follow When you think of someone in customer service, you probably picture the usual stock image of the person in a cubicle with a headset on, sitting in a room filled other people in cubicles with headsets, all reading from the same script of challenges and resolutions to those challenges. …
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